Terms of sale

By purchasing from Hassel Solar Design AS or through our partners, you accept our general terms and conditions of sale listed on this page.

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Introduction

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This purchase is governed by the standard terms and conditions below for consumer purchases. The laws are available at www.lovdata.no. The terms of this agreement shall not be understood as any limitation of statutory rights, but set out the parties’ most important rights and obligations for the transaction.

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The basis for these terms and conditions has been prepared by the Norwegian Consumer Authority (Forbrukertilsynet). Hassel Solar Design AS is a manufacturer and supplier of solar panels and mounting equipment, while installation is carried out by independent contractors or by the Customer themselves. Warranty claims and complaints regarding performed work must be directed to the relevant party. All electrical work on fixed installations must be carried out by authorized personnel. This agreement is also used as standard terms for Partners and regulates the business relationship between Hassel Solar Design AS and the Partner (B2B).

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1 The Agreement

The agreement consists of these terms and conditions, the information provided in the offer (order), and any separately agreed terms. In the event of any conflict between the information, what has been specifically agreed between the parties shall prevail, provided it does not conflict with mandatory legislation.

The agreement will also be supplemented by relevant statutory provisions governing the purchase of goods between traders and consumers.

 

2 The Parties

The seller is Hassel Solar Design AS, organization number 932 830 744, www.hasselsolardesign.no, phone +47 901 72 821, hereinafter referred to as the seller.

The buyer is the consumer placing the order and is hereinafter referred to as the buyer. For business customers, not all of the conditions listed here apply.

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3 Price

The stated price for goods and services is the total price the buyer shall pay for the products and any services listed in the Offer. This price includes all taxes and related costs associated with the products. Additional costs that the seller has not informed the buyer about before the purchase shall not be borne by the buyer.

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Offers are valid for 30 days from the date of issue unless otherwise agreed.

During final design/projection or installation, changes to assumptions may occur that can lead to a deviation in price. Changed assumptions are at the risk of the partner/contractor/buyer, and the seller reserves the right to recalculate the price. This is binding for the partner/buyer.

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The seller may adjust this on the invoice to the Customer. Changes/assumptions exceeding 20% must be agreed in writing and accepted by the Customer.

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Hassel Solar Design AS is not responsible for errors in measurements carried out by the Customer or the Customer’s representative. If design/projection must be redone due to changes after the first design/projection, this will be invoiced based on time spent. Hourly rate: NOK 1,250 excl. VAT.

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4 Formation of the Agreement

The agreement is binding on both parties when the buyer has sent confirmation of acceptance of the offer to the seller. Acceptance normally takes place by email or SMS. The agreement is nevertheless not binding if there have been typographical or input errors in the seller’s offer or in the buyer’s order, and the other party understood or should have understood that such an error existed.

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5 Payment

The seller may require staged payments, or advance payment of the entire order against a bank guarantee if the Customer wishes to secure against currency changes or increased freight costs during the project. With staged invoicing, the invoice is issued as follows:

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30% upon acceptance of the offer or order confirmation (OK by email or SMS).
70% upon shipment of equipment to the Customer.

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End customers purchasing through a Partner enter into an agreement with the Partner regarding payment for the solar roof. The payment deadline is 14 days from receipt of the invoice. Buyers under 18 years of age cannot pay by invoice after delivery.

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6 Delivery

Delivery has taken place when the buyer, or the buyer’s representative, has taken possession of the item. Delivery to the building site, the customer’s representative (carpenter, electrician, others) or the Customer’s property is considered delivered.

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7 Risk of Loss

The risk of loss for the goods passes to the buyer when the buyer, or the buyer’s representative, has received the goods in accordance with section 6.

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8 Right of Withdrawal – Complaints – Returns

Complaints – Consumer Purchases Act of 21 June 2002 No. 34

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If an error or defect is discovered, the consumer must, within a reasonable time after they discovered or should have discovered it, notify the seller that they wish to invoke a complaint. The deadline for complaining is nevertheless not shorter than two months from the time the consumer discovered the defect. A complaint must be made no later than two years after the consumer took possession of the item. If the item or parts of it are, under normal use, intended to last substantially longer, the complaint period is five years. If the consumer does not complain in time, the right to invoke the defect is lost. A defect that appears within six months after the consumer took possession of the item (normally the time of delivery) is presumed to have existed at the transfer of risk. Notice of errors and defects must be submitted to us in writing, primarily by email to oddny@hasselsolardesign.no.

The seller (Hassel Solar Design) of solar panels with associated mounting equipment and guidance materials can only be held liable under sales law if defects in the products themselves can be proven. In such case, the seller must be notified as soon as possible and must be given the opportunity to remedy the defect.

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The partner/contractor is responsible for all other matters than defects caused by the products themselves. This includes, for example, responsibility for measurement and execution of the installation and coordination between different trades, such as electrician and sheet metal worker.

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If the seller of the panels, upon request, calculates or otherwise assists the partner/contractor with installation work of any kind, this does not change the allocation of responsibility.

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All estimates provided by the seller relating to kW per panel, calculations of total production capacity (kWp), number of kWh per year, estimates relating to consumption of materials, etc., involve uncertainty. The seller does not guarantee that the figures will actually be achieved in practice. Output/kW will depend on a number of factors in each project, such as solar conditions, placement, mounting, etc. Any minor deviations that can later be demonstrated between the seller’s estimates—whether regarding prices or, for example, the customer’s measured output—shall not constitute grounds for defect liability for the seller of the product.

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Other estimates given by the seller relating to assumed time consumption, estimated use of consumables, calculated costs, etc., are based on standard calculations that may vary from project to project. Examples include different roof shapes, many angles, etc. The partner/contractor is responsible for making their own calculations and pricing the work to the end customer to account for uncertainty. The seller is also not responsible for calculations based on incorrect measurements received from the

partner/contractor/end customer. Whether public support is granted (for example from Enova) depends on the criteria applicable at any given time. The seller is not responsible for rejection of such support. By placing an order, the partner/contractor/end customer accepts that mounting/installation falls outside the seller’s area of responsibility.

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Confirmation of receipt of the complaint inquiry will be sent to the email address registered to the Customer. If no defect exists, the seller will require payment for investigations necessary to determine whether a defect exists, and payment for repair of the item. If the Customer on their own initiative implements measures to remedy the defect beyond what has been agreed with the Seller, the Seller will not cover these costs.

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Our warranties do not limit the complaint period for goods under the Consumer Purchases Act. For all business customers, the manufacturer’s warranty replaces the complaint rules that apply between traders. The Right of Withdrawal Act gives you, as a private customer, the right to cancel your purchase. The right of withdrawal applies to goods and to certain services; see exceptions below. The right of withdrawal requires that you provide us with written notice no later than 14 days after you receive the delivery. If you have not received the withdrawal form either in the order confirmation or upon delivery of the products, the deadline is extended to three months. To exercise the right of withdrawal, the product must be returned to us in approximately the same condition as when you received it. Any return shipment is paid by the Customer. The Customer bears the risk for transport back to us. The seller is obliged to refund the Customer what the Customer has paid, including shipping. This applies only when the entire purchase is returned. Refund shall take place within fourteen days after the seller receives the product from the Customer. The product shall be returned in its original packaging together with the withdrawal form. For special orders, special configuration and made-to-order goods, manufacturing costs will be charged. Under the Regulations on Electrical Equipment section 13, we are obliged to inform our customers that the sale and marketing of electrical equipment intended to be part of a fixed electrical installation may only be installed by a registered installation company.

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Partners who cancel less than three months before delivery accept to cover up to 10% of the original order amount to compensate for additional administration and costs associated with cancelling an order.

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9 Delay and Non-Delivery – Buyer’s Rights and Deadline for Claims

If the Seller does not deliver the goods or delivers them late in accordance with a written guaranteed date agreed between the parties, and this is not due to the buyer or circumstances on the buyer’s side, the buyer may, in accordance with Chapter 5 of the Consumer Purchases Act, depending on the circumstances, withhold all or part of the purchase price, demand performance, cancel the agreement and/or claim compensation from the seller. For evidentiary reasons, notice should be given in writing (for example by email).

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Performance

The buyer may uphold the purchase and demand performance from the seller. The buyer may not demand performance if there is an obstacle the seller cannot overcome, or if performance would entail such a great inconvenience or cost for the seller that it would be grossly disproportionate to the buyer’s interest in performance. If the difficulties cease within a reasonable time, the buyer may nevertheless demand performance. The buyer loses the right to demand performance if they wait an unreasonably long time before submitting the claim.

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Cancellation

If the seller does not deliver the goods at the time of delivery, the buyer shall encourage the seller to deliver within a reasonable additional time limit for performance. If the seller does not deliver within the additional time limit, the buyer may cancel the purchase. For orders not delivered from stock, global transport conditions beyond the supplier’s control may affect all or part of the delivery. The buyer may nevertheless cancel the purchase immediately if the seller refuses to deliver the goods. If the item is delivered after the additional time limit set by the consumer or after the delivery time that was decisive for entering into the agreement, a claim for cancellation must be made within a reasonable time after the buyer became aware of the delivery.

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Compensation

The buyer may claim compensation for loss suffered due to the delay. This does not apply, however, if the delay is due to an obstacle outside the seller’s control that could not reasonably have been avoided or the consequences overcome.

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10 Defects – Buyer’s Rights and Complaint Deadline

If there is a defect in the goods, the buyer must, within a reasonable time after it was discovered or should have been discovered, notify the seller that they wish to invoke the defect. The buyer has always complained in time if this occurs within 2 months from when the defect was discovered or should have been discovered. The complaint may be made no later than two years after the buyer took possession of the goods. If the goods or parts of them are intended to last substantially longer than two years, the complaint period is five years. Complaints to the seller must be made in writing.

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Repair or Replacement

The buyer may choose between demanding that the defect be remedied or delivery of an equivalent item. The seller may nevertheless oppose the buyer’s claim if it is impossible to carry out or would cause the seller unreasonable costs. Repair or replacement shall be carried out within a reasonable time.

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Price Reduction

The buyer may demand an appropriate price reduction if the goods are not repaired or replaced. This means that the relationship between the reduced and agreed price corresponds to the relationship between the value of the goods in defective and contractual condition. If special reasons so indicate, the price reduction may instead be set equal to the significance of the defect for the buyer.

 

Cancellation

If the goods are not repaired or replaced, the buyer may also cancel the purchase when the defect is not insignificant.

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11 Seller’s Rights in the Event of Buyer’s Breach

If the buyer does not pay or fulfil other obligations under the agreement or the law, and this is not due to the seller or circumstances on the seller’s side, the seller may, in accordance with Chapter 9 of the Consumer Purchases Act, depending on the circumstances, withhold the goods, demand performance of the agreement, cancel the agreement and claim compensation from the buyer. The seller may also, depending on the circumstances, claim interest on late payment, debt collection fees and a reasonable fee for uncollected goods.

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Performance

The seller may uphold the purchase and demand that the buyer pays the purchase price. If the goods have not been delivered, the seller loses this right if they wait an unreasonably long time before submitting the claim.

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Cancellation

The seller may cancel the agreement if there is material non-payment or other material breach by the buyer. The seller may nevertheless not cancel if the entire purchase price has been paid. If the seller sets a reasonable additional time limit for performance and the buyer does not pay within this time limit, the seller may cancel the purchase.

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Interest on late payment / debt collection fees

If the buyer does not pay the purchase price in accordance with the agreement, the seller may claim interest under the Norwegian Interest on Overdue Payments Act. In the event of non-payment, the claim may, after prior notice, be sent for collection, and the buyer may then be held liable for fees under the Debt Collection Act.

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12 Warranty

A warranty given by the seller or the manufacturer gives the buyer rights in addition to those the buyer already has under mandatory legislation. A warranty therefore entails no limitation of the buyer’s right to complain and claims in the event of delay or defects under sections 9 and 10.

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13 Personal Data

The seller is the data controller for collected personal data. Unless the buyer consents otherwise, the seller may, in accordance with data protection legislation, only collect and store the personal data necessary for the seller to fulfil its obligations under the agreement and deliver related services. The buyer’s personal data will only be disclosed to third parties if/when necessary for the seller to carry out the agreement with the buyer, or in cases required by law. The seller also enters into data processing agreements with relevant parties with whom aggregated or non-aggregated customer data is exchanged. This may include inverter suppliers, electricity/energy/flexibility partners, financing companies/banks, grid companies, and so on, and by purchasing from Hassel Solar Design AS the customer accepts this. If the customer does not want this, it may result in non-delivery of system monitoring, support or other energy-related services the customer may wish to purchase from the seller.

 

14 Dispute Resolution

Complaints should be addressed to the seller within a reasonable time, cf. sections 9 and 10. The parties shall attempt to resolve any disputes amicably. If this is not successful, the buyer may contact the Norwegian Consumer Authority (Forbrukertilsynet) for mediation. The European Commission’s complaint portal may also be used if you wish to submit a complaint. This is particularly relevant if you are a consumer residing in another EU country. The complaint is submitted here: http://ec.europa.eu/odr.

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Effective from 01.01.25.